SHIPPING POLICY
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UPS & FedEx are our shipping partners. Decorative Novelty reserves the right to pick which shipper we’ll use for your order.
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Shipments to certain locations such as Alaska & Hawaii can be well above the usual rates. If this occurs, we will notify you before shipping.
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If you need next day or 2nd day shipping please call us to place your order at 718-663-6710
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Orders usually ship within 2 – 3 days. Custom orders can take longer and we will tell you how much time will be needed.
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Special Signature – some areas of the country require UPS & FedEx to get a signature on delivery. If this is the case, please let us know so that we can tell our shipping partners.
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If you give us an incorrect address which causes the order to be returned to us or redelivered to you – there is a $10.00 charge which will be added to your bill
RETURN & EXCHANGE POLICY
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Decorative Novelty must be notified about a return or exchange within 5 business days of receipt of order.
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We must authorize return or exchange by issuing an RA# that must appear on the outside of the box when returned.
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Please call 718–663–6710 for returns & exchanges to be issued an RA#
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All merchandise returned for a refund or exchange must come to us in the original shipping box & new condition.
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There is a 15% restocking charge on all products returned.
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Customer is responsible for shipping charges on returned items.
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Items that are returned because of damage when received will be issued a call tag by Decorative Novelty & will not be responsible for shipping charges.
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All returns go to: Decorative Novelty 74 20th st Street Brooklyn, NY 11232.
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No returns or exchanges are allowed on fringe or custom made products