SHIPPING POLICY

  • UPS & FedEx are our shipping partners. Decorative Novelty reserves the right to pick which shipper we’ll use for your order.

  • Shipments to certain locations such as Alaska & Hawaii can be well above the usual rates. If this occurs, we will notify you before shipping.

  •  If you need next day or 2nd day shipping please call us to place your order at 718-663-6710

  • Orders usually ship within 2 – 3 days. Custom orders can take longer and we will tell you how much time will be needed.

  • Special Signature – some areas of the country require UPS & FedEx to get a signature on delivery. If this is the case, please let us know so that we can tell our shipping partners.

  • If you give us an incorrect address which causes the order to be returned to us or redelivered to you – there is a $10.00 charge which will be added to your bill

RETURN & EXCHANGE POLICY

  • Decorative Novelty must be notified about a return or exchange within 5 business days of receipt of order.

  • We must authorize return or exchange by issuing an RA# that must appear on the outside of the box when returned.

  • Please call 718–663–6710 for returns & exchanges to be issued an RA#. You'll reach our parent company, Rose Brand.

  • All merchandise returned for a refund or exchange must come to us in the original shipping box & new condition.

  • There is a 15% restocking charge on all products returned.

  • Customer is responsible for shipping charges on returned items.

  • Items that are returned because of damage when received will be issued a call tag by Decorative Novelty & will not be responsible for shipping charges.

  • All returns go to: Decorative Novelty, c/o Rose Brand, 4 Emerson Lane, Secaucus, NJ 07094.

  • No returns or exchanges are allowed on fringe or custom made products